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Customer Service

Shipping & Delivery

All orders placed on this site are subject to product availability and will be shipped according to NYStixs Wood Bats LLC shipping policies.

All NYStixs Wood Bats are custom and made from raw materials to be purchased at time of order. Please allow 2 to 3 weeks for order to be shipped. Larger orders please schedule 3 to 5 week delivery schedule.

Custom baseball gloves from will be dropshipped from Crespo and Crunoz Sports' factories. All gloves are made to order. Please allow 1 to 2 weeks for delivery. However, order status inquiries will be handled by NYStixs.

Ordered items in stock will be shipped within 1 to 2 days of payment confirmation.

In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail.

Please review the Shipping & Deliveries page in our Help section for additional information on shipping times, rates and policies.

Privacy & Security

Websites linking to this page have chosen to adopt this generic privacy policy as their own. This means that they agree to abide by the principles laid out below.

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used

The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

Returns & Replacements

 

If you are not satisfied with your purchase, you may return it for exchange within 10 days, subject to a Return Authorization from NYStixs Wood Bats LLC. Customers ordering bats that are custom (unless classified as inventoried), are not subject to refund. However a relacement wood bat will be made to replace returned bat shipped back to us within 10 days of receipt.

All bats are to be returned unused and in relative condition at time of shipping. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at 1-347-952-4682 begin_of_the_skype_highlighting 1-347-952-4682 end_of_the_skype_highlighting. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection.

Ordering

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The NYStixs Wood Bats LLC Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Payment, Pricing & Promotions

You may pay for your orders with NYStixs gift cards, check, money order or major credit cards using secure Paypal checkout . Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card. Generally, credit and debit card are charged at time of purchase. if item is not immediately available, the customer will be notified with purchase options. For digitally delivered orders, your credit or debit card will be charged at the time that you initiate the download of the product.

Using Promotional Codes
Using Promotional Codes Unlike credit or debit cards, Promotional Codes used on Digital Coupons are debited at the time an order is placed.

Viewing Orders

Customers can view order information and history by logging into user account control panel.

Updating Account Information

You are provided with the ability to edit the information stored for your user account information during registration, by visiting your user account control panel. You can request that your user account be deleted; to do so, please contact the site administrator. Content or other data that you may have provided, and that is not stored within your user account, such as articles published, may continue to remain on the site at the site editor's discretion, even after your user account is deleted. Please see the site's Terms of use for more information.

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